August 14, 2008

You Don’t Want To Be In My Folder. Do You?

I have a folder that sits on my desk. You don’t want to be in it. It’s simply labeled blunders. It is a collection of some of the worst marketing, advertising and public relations examples I have ever seen.

When I was 14 years old I had a good idea of what I wanted to do, I just didn’t realize people called it marketing communications. It was during that year that I started to collect some of my favorite examples and I saved them. In fact, I hung most of them on my wall. I didn’t have much content to sort through so I would steal magazines that belonged to my brother, sisters, father and mother. I would sift through them and when something caught my eye, I kept it. To this day I have a bad habit of ripping out pages from doctor office magazine collections. Just ask my wife. It’s her pet peeve.

The materials I tend to collect are either very very bad or extremely well executed. I have separate folders for each. After all, what is the point of collecting mediocre examples? The content itself ranges from great use of content flow in make-up and jewelry ads to a really bad advertisement about a lawn mower. There are also reminders of great public relations campaigns like the recent Chesepeake Energy’s Barnet Shale to the bad handling of a PR crisis over at the Boston Arch diocese. You can find postcards, fliers, bad business cards and the list goes on and on. After sharing some of these materials with a group on real estate agents one day someone asked me “Don’t you ever feel bad about showing people’s bad advertising.” My reply was simple and honest. They didn’t feel bad about making it, I’m just helping them promote the message they created.

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The part that most companies miss when they realize that they have not promoted themselves in the most effective way is that they are missing a connection to their audience. Worse yet, those who do take a look at a company with poorly executed advertising, public relations and marketing will often see the brand in a negative light.

The same is true with real estate agents. If you want to advertise yourself in a cheap way, expect a cheap audience. If you want to make yourself look like a snake oil salesperson, then come up with very cheesy slogans and use bad photos of yourself to promote your brand. If you want to blend into the crowd of real estate clutter then use the same text, tag lines and photos that everyone else is using. You will all but guarantee that no one will look at your branding.

On so many levels this is a very easy game. There is a reason why everyone knows what a salmon fish is. It’s because they swim upstream. So the question remains. Isn’t it about time you swim upstream?

August 1, 2008

Do You Want To Market Your Listing To Me?

The following is an exercise I often do at speeches and presentations. First, visualize all of your listings as well as your current office listings.

Now let us begin.

HouseForSale


I am a homeowner.

Do you want to market your listing to me?

I am in the market for a home.

Do you want to market your listing to me?

The home I want cannot be older then 10 years.

Do you want to market your listing to me?

I want to own a home between $300k -$400k

Do you want to market your listing to me?

I’m looking for a 4 bedroom home with a 2 car garage and a fenced-in yard with a pool

Do you want to market your listing to me?

I will take the chance and say that you probably don’t have a property that meets these requirements. Sure, you can find one for me but that is not what we are talking about here.

This conversation is about property marketing postcards. Do they serve a purpose? Yes they do but probably not the purpose you or your homeowner thinks. Using the above example you can easily see that the chance of you sending out a Just Listed card and have it reach a person who is truly interested in that home, is very slim.

We send out these types of direct marketing because we need to let our blue list people know that we are active agents. It is true that occasionally you may be able to start a conversation among neighbors surrounding the house and find the appropriate buyers that way but again, the chances are slim. Positioning yourself as this active agent who is assisting many homeowners is never more important to do then in a down market. So get to it!

My Blue Goose
Matthew S. Gosselin is the author of My Blue Goose, Exploiting The Wow Factor In Real Estate Marketing. The book can be purchased on MyBlueGoose.com or Amazon. Stay tuned for more information about his new book, “Stand Out, Stick and Stay. Transforming Real Estate Marketing”

July 28, 2008

Alison Roger’s Tells Us How She Wants Her Direct Mail

Mailboxes

Alison Roger’s has a great post (found here) of her experience receiving direct mail from moving companies. The post provides great insight into the mind of a consumer. The main takeaways are:

  • If consumers are in the market, they will hold onto your postcard
  • Promote the fact that you are local and therefore are a trusted resource
  • It doesn’t matter much how you address your mail these days. Consumers expect them to be electronically address and may see handwriting as less then professional. However, in some cases, handwriting can be beneficial.
  • Use a highlighter to highlight just 2-3 of your benefits. This can also be done in the initial design of your postcard so you don’t have to spend hours highlighting 1,000 postcards
  • Do you ask for the consumer’s business? After all, it is the reason why you are sending them a direct mail piece.

July 24, 2008

Nominate Your Favorite for The Gosselin List ‘08!

The Gosselin List is compiled each year of the hardest hitting real estate blogs, technology and books in the industry. View last year’s here. Sometimes these tools aren’t the most popular or widely read making The Gosselin List a list aimed at finding the best content-driven tools.  

Either comment here or email me at mg@mybluegoose.com to nominate your favorite tool.  I will be taking nominations until December 1, 2008.

This year’s categories include:

  • Top 10 Most Influential Real Estate Blogs
  • Best Real Estate and Marketing/Sales Books of 2007
  • Top 10 Real Estate Website Tools
  • Top 10 Real Estate Blogging Tools
  • Most Interesting Industry-Changing Concepts
  • Top 10 Real Estate Search Terms of 2007
  • Most Read Blog Posts From BlogofGeese.com

July 18, 2008

What Do You Do When You Are Waiting For A Client?

clock

As I was stuck in traffic this morning, Teresa Boardman and I were exchanging stories on what we do when we are waiting. I happen to use Twitter more often then not.

I remember the time I fell asleep in my car and my clients came and pounded on the window,” said Tersea Boardman. Teresa also went on to tell me that once, for a perpetually late agent she told her that the meeting was at 10:00 when it was really set for 10:30. It worked!

So the question remains. What are your stories of waiting for late clients? Tell us, tell all! Leave your comments here on this post or use Twitter with a #waitingreagents Hashtag. Happy Friday everyone!

July 15, 2008

We Have Finally Found An Uncommon Real Estate Agent

Watch Mike Lefebvre run with an idea and take it to a whole other level. Click here for the story

July 11, 2008

Agents: Watch What You Say!

Most recently, Jesse Jackson was caught saying something he shouldn’t have about Barack Obama. This was one of those ‘caught off guard opportunities’ that the media eats up. What’s interesting about this story that nothing of what Jackson said was during the interview. It was all caught on tape before it. The LA Times reports that a late shift employee caught the remarks before the interview after they were assigned to transcribing it.

JJ
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The lesson to real estate agents here is simple. You are always on camera and on the air. If a professional politician can make this mistake then so can you. Remember that your interview will start the second you pick up the phone or walk into the studio.

Real estate markets are hot topics for the media right now and they would love nothing better then to report the most bloated story ever. And guess what? You are their expert. Although most members of the media are ethical there are many others that will inflate your ego so they can quote you as an expert and then get you to say whatever they know will sell a story

Here are some important rules for public relations.

  1. When a reporter calls you, ask them if you can call them back in five minutes after you have received approval from your public relations director or your manager. There are a few reasons for this. It’s important not to keep a journalist waiting too long because often they have a deadline looming and if kept waiting, they will contact the next agent on their list. Also, calling your PR director or manager covers your butt. Your PR director will want to call the journalist to find out what the story is about and why they chose you to give a quote. This weeds out any chance for a story with bad intentions. If it is a hot button issue or one that may effect the company, the PR director may decide to field the questions herself. She may let you handle the questions but want to listen in on the call so she can interject if any red flags go up. This is the only way you should handle a call from a journalist.
  2. Nothing is off the record. Just because a reporter shuts the tape recorder off does not mean that the interview is over and you can say whatever you would like. There was a small real estate company in California and the president was being investigated for fraudulent practices. A reporter called an agent, who she knew personally to get the internal scoop. The agent never called her manager but handled herself appropriately during the face-to-face interview. After it was over she finished up by telling her ‘friend’ the reporter that everyone in the office had suspected for quite some time that the president had been embezzling funds. “He’s not that good at his job,” she said jokingly but guess what quote appeared in the paper the next morning? The actual headline of the article was AGENTS SUSPECTED CROWLEY OF FOUL PRACTICES. Everything you say is in fact on the record.
  3. If it’s not interesting, don’t try to get it published. So often public relations directors are bombarded with calls from real estate agents who want a press release written because they sold four houses in the same month or they had the biggest year since they started in real estate. That kind of information does not interest the media. If you made the President’s Circle for your company, that may be information you can send to your local paper and they may publish it if they have a business section but do not expect an article written about you. It will probably very simply read: Jane Realtor of XYZ company joined the President’s Circle for grossing over $50 million in annual sales.
  4. Have your public relations director write your media releases for you. If you do not have a director ask around to find someone who has written a correct media release. Besides knowing what is newsworthy they have the experience of creating catchy headlines and can format the release appropriately.

July 9, 2008

45 Ways To Save Money

I absolutely have to recommend a book that I read a few years ago called Small Change by Larry Terkell. The book is how doing the little things in life add up to big results. It’s the idea of the piggy bank. You’re thinking, what can a few pennies and some pocket change possibly do? But before you know it, you have a few hundred dollars in your bank.

There is no doubt that these times are tough and we all need to take precautions in saving our money. As real estate agents we also need to help our clients with ways in which they can save money. Use the list below as a checklist. You can organize your life as though it were a business.

Here is a list of ways in which you or your clients can save. Remember, small change yields big results!

45 Ways to Save Money!

  1. Downgrade your TV subscription. Who has time to watch 200 channels anyway?
  2. Renegotiate your auto insurance
  3. Drive 55 miles an hour (better gas efficiency)
  4. Re-discover old clothes in your closet
  5. Make a dinner menu each week. This will keep you from splurging and going out to eat.
  6. Exercise once a night. Gives you something to do and keeps you from snacking and eating those chips that you shouldn’t be buying.
  7. Cut coupons every Sunday.
  8. Subscribe to only the Sunday newspaper if you don’t have time to read the week’s newspaper.
  9. Buy spring water by the gallon instead of by the individual bottles
  10. Buy more of something when it is on sale. i.e. Toothpaste, toilet paper, soap
  11. Go to a state park on vacation
  12. Start Christmas shopping in August and finish by September
  13. Throw loose change in a piggy bank.
  14. Wash your own car instead of paying someone to do it.
  15. Don’t leave the water running when you are brushing your teeth.
  16. Sign up to auto bill pay with your bank to avoid late charges
  17. Don’t turn on the lights in the house during the day.
  18. Evaluate the setting of your air conditioning
  19. Don’t buy paper plates
  20. Use your dishwasher when it is full. Most dishwashers will save water/energy instead of hand washing.
  21. Use windows instead of air conditioning when you can in both your car and house.
  22. Use sites like Yahoo food and Food Network to help plan dinners that are cheap, easy to make and healthy.
  23. Bring your lunch to work every day.
  24. Start a garden (have to wait for spring for this one)
  25. It’s finally time for a yard sale, but be the organizer for a neighborhood yard sale. Everyone will win.
  26. What magazine subscriptions do you NOT have to renew next year?
  27. When making traveling plans, weigh driving versus flying. If flying see if it is cheaper to book one way flights on different airlines.
  28. Reevaluate your phone company and look for options. Maybe use your cell phone only? Maybe switch to an Internet company like Vonage?
  29. Go grocery shopping with a complete list and leave two blank spots for splurge items. But only two!
  30. Buy the cheap cereal. I love their names. Fruity wheels instead of Fruit loops, cinnamon squares instead of Cinnamon Crunch. You get the idea. 9 out of 10 times they taste the same.
  31. Use GasBuddy.com to find the cheapest gas near you.
  32. Take a look at your homeowner’s/renters insurance
  33. Is your bank charging you any fees? They shouldn’t be.
  34. Carpool or use public transportation
  35. Quit smoking if this applies.
  36. Find new ways to entertain the family at home instead of going out.
  37. Keep online purchasing to a minimum or none at all. When you do make an online purchase, search for a coupon code before buying. This site will give most of all of those coupon code sites.
  38. Talk to your wife/husband/roommate before your make a purchase over $50 to see if it is really necessary and not an impulse buy.
  39. Keep buying coffee to only once a week and try not to buy the $5 cup. Make it at home. You too can make iced coffee.
  40. Borrow books from the library instead of buying them.
  41. You don’t have to change your oil every 3,000 miles. READ THIS. Do it every 7,000 instead.
  42. Keep your distance from the ‘expensive’ friends who may have more to spend then you.
  43. Consider a rental car if you are making a long drive. You still have to pay for gas but they wear and tear on your own car will save you money. Go to Priceline to book a car. I got one for $17/day a couple of months ago.
  44. If you live in the city, consider a Zip car
  45. For God’s sake, use your leftovers. Find creative ways to use everything in your refrigerator.

My Blue Goose
Matthew S. Gosselin is the author of My Blue Goose, Exploiting The Wow Factor In Real Estate Marketing. The book can be purchased on MyBlueGoose.com or Amazon. Stay tuned for more information about his new book, “Stand Out, Stick and Stay. Transforming Real Estate Marketing”

July 3, 2008

Go Guerilla!

I love guerilla marketing, I always have. My first exposure to it was something I instigated in the days of high school when I was student council president. I asked a small group of students to carry around bananas for the whole day and when someone asked why they were carrying it around, they answered “I can tell you tomorrow.” By the end of the day everyone was talking about the mysterious bananas. The next day different people were carrying around a jar of cherries. This time they answered “come to our ice cream social on Friday.” It worked because instead of having advertising yelled AT them, they were asking for it.

Fast forward to the Boston Marathon years later. I was standing watching the runners when I noticed someone with the name Terry Tate stamped to their forehead. Then I noticed dozens more with the same thing. I finally asked someone and they told me that it was a new campaign for Reebok and to watch out for it on TV. I now have a Terry Tate bobblehead that sits on my desk. Terry Tate commercials are still my favorite.

Just yesterday I was reading a story about faceless aliens appearing at big events going virtually unnoticed (photo below). At the time of this post, no one knows who they are or what they are doing. I can promise you one thing. We will all know soon.

Faceless 'aliens' spotted in crowd at Wimbledon | Mail Online
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There are ways in which we can use guerilla marketing to our advantage in real estate. I would make the case that most of these ideas revolve around events. In my book, My Blue Goose, I outline several ways in which you can use guerilla marketing for your own promotion. One of them is setting up a digital frame of your listings in a restaurant waiting area or a physicians office.

These tactics can produce unique opportunities as more people pay attention to agent’s who take the time to market themselves creatively.

My Blue Goose
Matthew S. Gosselin is the author of My Blue Goose, Exploiting The Wow Factor In Real Estate Marketing. The book can be purchased on MyBlueGoose.com or Amazon. Stay tuned for more information about his new book, “Stand Out, Stick and Stay. Transforming Real Estate Marketing”

June 30, 2008

Recycled 747 Plane Becomes House

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Just as I was sitting back in my office and checking out some of the newest real estate news and winding down for the weekend, I came across a Yahoo video about a new home being built in California.  Francie Rehwald has a dream that is different than most of us.  She is using an old 747 plane to build a house atop a California mountain side.  Her daughter said “she is definitely a hippie at heart.” Francie herself says “I love to recycle, I love to be green.”

Is this story an example of us taking the ‘green thing’ too far or is this a story about an expanding interest in custom-built, unique homes?  Maybe it’s about creating art.  Maybe this is a trend of using junk yard trash to create new living environments.  Whatever the answer, it has me perplexed. 

My Blue Goose
Matthew S. Gosselin is the author of My Blue Goose, Exploiting The Wow Factor In Real Estate Marketing. The book can be purchased on MyBlueGoose.com or Amazon. Stay tuned for more information about his new book, “Stand Out, Stick and Stay. Transforming Real Estate Marketing”